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How Customers Are Changing The Landscape of Communication & Business.
“It looks like the age of the mass is behind us and the age of the individual is upon us. The chasm that now exists between new people and old organizations is destroying economic value and inhibiting the emergence of a new chapter of capitalism aligned with the needs of this new society. The new purpose of commerce is to provide the tools, platforms, and relationships, digital or human, that enable individuals to live the lives they choose.” – Shoshana Zuboff
New Demand Patterns – How customers are changing the landscape of communication and business. from Helge Tennø
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